This Privacy Policy describes how GoMart ("we", "us", or "our") collects, uses, and protects your information when you use the GoMart mobile application (the "App"), a B2B platform for fresh produce sourcing and inventory management that connects merchants with verified suppliers.
1. Information We Collect
We collect the following information to provide and improve our services:
- Account information — name, business name, email address, phone number, and login credentials you provide when registering or signing in.
- Business and transaction data — orders, product selections, inventory records, delivery locations, and payment-related details processed through the App.
- Device and diagnostic data — crash reports, error logs, and basic device information collected automatically to keep the App stable and secure.
2. How We Use Your Information
- To create and manage your account and authenticate your access.
- To process orders, payments, deliveries, and inventory operations.
- To connect merchants with verified suppliers and facilitate sourcing.
- To diagnose technical issues, prevent fraud, and improve App performance.
- To communicate with you about your account, orders, and service updates.
3. Data Storage and Security
We take reasonable technical and organisational measures to protect your information. Login credentials and authentication tokens are stored using your device's secure storage. Data transmitted between the App and our servers is encrypted in transit using HTTPS. While we strive to protect your information, no method of electronic storage or transmission is completely secure.
4. Third-Party Services
We use trusted third-party services that may process limited data on our behalf:
- Google Firebase Crashlytics — collects anonymised crash and diagnostic data to help us identify and fix problems. See Firebase's Privacy Policy.
- Payment gateway providers — process payment transactions securely. We do not store your full payment card details.
5. Data Sharing
We do not sell your personal information. We share information only as necessary to operate the service — for example, sharing relevant order and delivery details between merchants and suppliers to fulfil transactions, or with service providers and authorities where required by law.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time.
7. Your Rights
Subject to applicable law, you have the right to access, correct, or delete your personal information, and to withdraw consent where processing is based on consent. To exercise these rights, please contact us using the details below.
8. Children's Privacy
The App is a business tool intended for use by merchants and suppliers and is not directed to children under the age of 18. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the App after changes take effect constitutes acceptance of the revised policy.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
- Email: support@gomart.com.my
- Company: GoMart